Waqtun
Warranty & Repairs
Last updated: 13 July 2026
Every Waqtun watch is made to last, and ownership comes with access to warranty and repair services through the Waqtun Club. This page explains what's covered and how to get help.
Your warranty
Eligible watches are covered by a warranty that begins when your watch is delivered and ownership is activated. The exact coverage period depends on the product and the terms of your allocation, and is recorded against your watch in your member account.
What's covered
- Manufacturing defects in materials or workmanship under normal use.
- Movement faults that are not caused by misuse or accidental damage.
What's not covered
- Normal wear, scratches, and cosmetic aging from everyday use.
- Damage from accidents, misuse, or exposure beyond the watch's rated resistance.
- Servicing, modification, or repair performed by anyone other than Waqtun or an authorized partner.
- Loss or theft.
How to request a repair
Repairs are handled through the Waqtun Club. Open a repair request from your member account, or contact us at contact@waqtun.com with your membership ID and watch serial number. We'll guide you through assessment, shipping (where needed), and turnaround.
Out-of-warranty service
Watches outside the warranty period can still be serviced. We'll provide an estimate before any paid work begins.
Related
See also Product Support & Care for tips that keep your watch in the best condition.