Orders & Shipping

How orders are processed

Orders are placed through our Shopify store. Immediately after payment, you'll be invited to complete a short onboarding step where we confirm your details and any personalization. Once onboarding is complete, we allocate a serialized watch to your order and prepare it for design and packaging.

Limited releases & drops

For limited releases, availability is not guaranteed until your order is confirmed and a watch is allocated. Quantity limits and allocation rules may apply during drops to keep the process fair.

Processing & handling time

Each piece is prepared individually — verified, personalized where applicable, packaged, and paired with its membership card. Handling time varies with the product and with demand during drops. You'll be notified as your order moves through preparation and shipment.

Shipping & delivery

• We ship domestically within Egypt and to selected international destinations.
• Delivery times depend on your location and the courier.
• You will receive tracking details once your order ships.

Customs, duties & taxes

International orders may be subject to customs duties, taxes, or fees imposed by the destination country. These are the responsibility of the recipient and are not included in the order total.

Tracking your order

Once your order ships, you can follow its status from your member account in the Waqtun Club, and via the tracking details we send you.

Need help?

For any question about an order or delivery, contact us at contact@waqtun.com with your order number.