Returns & Refunds

Return window

You may request a return within [X] days of delivery, provided the item meets the conditions below. Contact us to start the process before sending anything back.

Condition requirements

• The watch is unworn, undamaged, and in its original condition.
• All original packaging, the membership card, and included components are returned together.
• Proof of purchase (order number or membership ID) is provided.

Non-returnable items

For hygiene, authenticity, and personalization reasons, the following may not be eligible for return:

• Personalized or specially engraved pieces.
• Items showing signs of wear, damage, or tampering.
• Watches whose ownership has been transferred to another member.

How to start a return

Email contact@waqtun.com with your order number and the reason for the return. We'll confirm eligibility and share return instructions. Please don't ship an item back before receiving confirmation.

Refunds

Once we receive and inspect your return, we'll notify you of the outcome. Approved refunds are issued to your original payment method within 14 business days. Depending on your bank or card provider, it may take additional time to appear. The watch should be the same condition as when you received it.

Exchanges

If you'd prefer an exchange where available, let us know when you contact us and we'll advise on options.

Damaged or incorrect items

If your order arrives damaged or incorrect, contact us within 14 days of delivery with photos, and we'll make it right.